We're on a mission to revolutionize customer support quality assurance through AI-powered call transcription and analysis.
Founded in 2020, Verbalytics AI was born from a critical need in customer support: quality assurance teams were spending countless hours manually reviewing call recordings, struggling to identify patterns, and missing opportunities to improve agent performance.
Our founders, experienced in both customer support operations and AI technology, recognized that modern support teams needed intelligent automation. They set out to create a platform that not only transcribes calls accurately but also provides actionable insights through AI analysis.
Today, Verbalytics AI serves support teams worldwide, from growing startups to Fortune 500 companies, helping them improve customer satisfaction scores, reduce training time, and ensure consistent service quality across all interactions.
We're committed to helping support teams deliver exceptional customer experiences through intelligent analysis.
Your support team's success directly impacts customer satisfaction. We build tools that help you excel.
We leverage cutting-edge AI to provide insights that were previously impossible to discover.
We believe in empowering agents with actionable feedback, not just monitoring them.