We're on a mission to help support agents grow through AI-powered call transcription and coaching feedback.
Founded in 2020, Verbalytics AI was born from a critical need in customer support: team leads were spending countless hours manually reviewing call recordings, struggling to identify patterns, and missing opportunities to coach their agents toward growth.
Our founders, experienced in both customer support operations and AI technology, recognized that modern support teams needed a better way to develop their people. They set out to create a platform that not only transcribes calls accurately but also delivers coaching insights agents can act on immediately.
Today, Verbalytics AI serves support teams worldwide, from growing startups to Fortune 500 companies, helping them ramp new agents faster, build coaching habits that stick, and grow a stronger team with every call.
We believe in empowering agents with actionable coaching feedback that helps them grow, never in watching over their shoulder.
We're committed to helping support teams grow through intelligent, actionable feedback, not just data for data's sake.
Your support team's success directly impacts customer satisfaction. We build tools that help you excel.
We leverage cutting-edge AI to provide insights that were previously impossible to discover.