Everything you need to coach, develop, and grow a stronger support team.
Accurate, real-time transcription of customer support calls with advanced speech recognition technology.
Automatically compares calls against your team's scripts and best practices to spot coaching opportunities for every agent.
Get personalized coaching suggestions and clear next steps that help each agent build skills and level up.
Receive instant alerts via email, Slack, Discord, and more when action is needed.
Our automated workflow processes your calls and delivers actionable insights
Upload call recordings and get accurate transcriptions in minutes.
Automatically retrieve agent information and context for each call.
Compare each call against approved scripts and best practices to find coaching opportunities.
Our AI analyzes transcripts to identify coaching opportunities and skill-building moments.
Agents receive personalized coaching recommendations and clear action items to grow.
Automatically notify relevant team members via your preferred channels.
See how Verbalytics AI is transforming customer support operations
"Verbalytics AI has transformed how we coach our team. Every call becomes a training opportunity, and our agents are improving every day!"
Sarah Johnson
Customer Support Manager, TechCorp
"The AI insights are incredibly accurate. Our customer satisfaction scores have increased by 30% since implementing Verbalytics AI."
Michael Chen
Head of Operations, SupportHub
"The automated notifications save us hours every week. Best investment we've made for our support team."
Emma Wilson
VP of Customer Success, GrowthCo